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Service is paramount to us, an ethos we live by.

Here’s a glimpse behind the scenes:

  • Our skilled watchmakers invest 5 to 9 detailed hours on your Fortis watch, committing to a level of service that goes beyond mere maintenance.
  • Every single model undergoes 1 to 2 weeks of stringent evaluations on our advanced precision testing equipment, affirming its steadfastness and supreme quality.
  • A Swiss watch movement is a complex symphony of over 150 finely-crafted parts, each playing a critical role in the accurate passage of time.

Before you navigate to the form below, confirm there isn’t a service center accessible to you. Entrusting your watch to an authorized service center is the most direct, hassle-free route to ensuring your Fortis timepiece receives the care it deserves. Visit our dedicated page to pinpoint the service center nearest to you.

Locate the Nearest Trusted Service Center

If a service center isn’t in your vicinity, worry not. Simply fill out the form below to set your repair request in motion. Expect our correspondence within just one week. If your request is validated (dependent on warranty specifications), we’ll arrange a pickup for your timepiece (available exclusively in Europe).

Your watch is more than a tool; it’s a chapter in your life story, and we’re here to ensure it continues to be told. This is Fortis. Redefined.

First name is required
Last name is required
Valid email is required
Mobile phone number is required
Country is required
Watch reference (see case back)
see case back
Watch reference number is required
Watch case number)
Watch case number or batch number is required
What is the problem *
At least one option is required
Spare parts needed? *
At least one option is required
Picture of watch front
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Front picture has to be in jpeg/png/gif format, not bigger that 3MB.
Picture of watch back
bin
Back picture has to be in jpeg/png/gif format, not bigger that 3MB.
Picture of warranty card
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Warranty card picture picture has to be in jpeg/png/gif format, not bigger that 3MB.
This checkbox is required
Subject is required
First name is required
Last name is required
Valid email is required
Country is required
Message is required