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Shipping and returns

Where do you ship, and what are the costs?

Switzerland / Liechtenstein:
Prices include VAT (CHF), free delivery, 1–2 business days, no additional
fees. Insured via Post CH.


European Union (incl. Andorra, Finland, Ireland, Norway):
Prices include VAT (EUR), free delivery over €130, 2–4 business days, no
additional fees. Insured via FedEx.


United Kingdom:
Prices include VAT (GBP), free delivery over £130, 2–4 business days, no
additional fees. Insured via FedEx.

USA / Australia:
Prices exclude VAT (USD), free delivery over $130, 7 business days, no import
duties. Insured via FedEx.

Canada:
Prices include VAT (USD), free delivery over $130, 7 business days, no
additional fees. Insured via FedEx.

Rest of the World:
Prices exclude VAT (USD), free delivery over $130, 7–10 business days,
additional customs/taxes may apply. Insured via FedEx.

Excluded Countries: We do not ship to certain restricted countries. See the
full list in our terms and conditions.

Shipping Costs:
For orders under €130/$130/£130, a flat fee of €19.90/$19.90/£19.90 applies.

How can I check out?

Payment Information

Accepted Methods:
Mastercard, Visa, American Express, Union Pay, PayPal, PostFinance, Apple Pay, Google Pay, TWINT, Klarna, Bancontact, iDeal and prepayment via bank transfer. Payment options may vary by country and are SSL-encrypted.

Payment Issues:
Ensure correct personal details and 3D Secure Code during checkout. Declined
cards may be due to incorrect info or monthly limits.

Am I Safe?

Security

We prioritize data security with SSL encryption.
Your personal information is secure, but we are not liable for external
failures.

Are all products ready to ship?

Product Availability

Products listed as in stock are available for immediate shipment. We will notify you of any unexpected delays.

What about the warranty?

Warranty

All watches come with a 5-year manufacturer warranty.

How do I operate a watch?

Watch Manual

Find the manual in your box or download here.

Key tips:

  • Avoid quick-setting day-date between 10 PM and 2 AM.
  • Screw-down crowns/pushers must be sealed before exposure to water.

Will my watch work in Space?

Watches in Space

Yes, your Fortis watch works perfectly in zero
gravity!

Still need Help?
No Worries: We are there for you.
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