Repair Request

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Service is very important to us.

Did you know that…

…our watchmakers work 5-9 hours on your FORTIS model for a proper service

…every model is being tested for 1-2 weeks on our high precision testing machines

…a Swiss watch movement has more than 150 parts

 

Before filling out the form below, please make sure you do not have a service center nearby (taking the watch to an authorized service center is the quickest and most comfortable way to repair your Fortis watch). To find the closest service center, head over to a dedicated page.

Find the closest service center

If you can’t find a service center nearby, complete the form below to address your repair request. We will usually give you feedback within 1 week – if your repair request is approved (based on warranty) we will arrange a pickup for your watch.

Request form

Step 1/2
Title *
This field is required
First name is required
Last name is required
Valid email is required
Telephone number is required
Mobile phone number is required
Street address is required
Postal code is required
City is required
Country is required
Watch reference (see case back)
Watch reference number is required
Watch case number)
Watch case number is required
Next step: describe the problem

Request form

Step 2/2 What is the problem *
At least one option is required
Spare parts needed? *
At least one option is required
Attach images
Picture of watch front
Front picture has to be in jpeg/png/gif format, not bigger that 3MB.
Picture of watch back
Back picture has to be in jpeg/png/gif format, not bigger that 3MB.
Picture of warranty card
Warranty card picture picture has to be in jpeg/png/gif format, not bigger that 3MB.

I have read, understood, and accepted your Terms and Conditions, Privacy Policy, Terms of Use and Pricing, Shipping & Returns.

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