Rarely Asked Questions

line

Browse questions and answers

  • Where do you ship? What are the shipping costs?
    Where do you ship? What are the shipping costs?

    The shipping is free of charge for purchases from Switzerland, Liechtenstein or the EU as long as the delivery goes to one of these countries. If you wish to shop from outside the EU, please check out our store locator to find your nearest Fortis Retailer.

    For orders under 120 Euro to the EU there is a flatrate charge of 19.90 Euro.

    All packets are shipped in DDP status, which means, we cover all costs such as your country’s VAT, any customs charges, etc. so there is no need to worry about any additional costs to receive your packet.

     

  • WHICH PAYMENT METHODS ARE ACCEPTED?
    WHICH PAYMENT METHODS ARE ACCEPTED?

    We accept Mastercard, Visa, PayPal, Postfinance, TWINT and Immediate Bank Transfer with Klarna. All payments are SSL encrypted via our local provider Postfinance.

     

  • ARE LOCAL TAXES INCLUDED?
    ARE LOCAL TAXES INCLUDED?

    All prices include your country’s own VAT rate.

     

  • Can't check out via credit card?
    Can't check out via credit card?

    A declined credit card transaction means that something went wrong while your purchase was being processed and that the purchase couldn’t be completed. You might be able to circumvent the issue by simply ensuring that you entered the correct information, such as your personal details.

    During checkout, you will be also prompted to enter your personal “3D Secure Code”. Make sure you have it handy before starting the checkout process, as time delays in filling out the necessary info can cause a cancellation of your payment.

  • Is my data safe?
    Is my data safe?

    Keeping your data safe and private is of utmost concern to us. We have a range of security and encryption techniques to ensure that your data is secure.

    Our website is SSL-certified. SSL stands for Secure Socket Layer and, in short, it’s the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details.

    HTTPS (Hyper Text Transfer Protocol Secure) appears in the URL when a website is secured by an SSL certificate. The details of the certificate, including the issuing authority and the corporate name of the website owner, can be viewed by clicking on the lock symbol on the browser bar.

    Please note, that we cannot accept any responsibility for external faults and failures.

  • Are all products shown on the website on stock?
    Are all products shown on the website on stock?

    Our webshop is always kept up-to-date and therefore all products shown on stock are available for immediate shipment. Should there be an unforeseen circumstance affecting the availability of a product, we will inform you accordingly.

  • Can I return my received goods in case I don`t like it?
    Can I return my received goods in case I don`t like it?

    Of course. According to the law you have the right to return your order within 14 days from the day you receive it.

    Further details and instructions for returns you can find here.

  • What about the warranty?
    What about the warranty?

    The warranty rules for the watches and accessories are here.

     

  • How do I operate my new watch?
    How do I operate my new watch?

    Congratulations on your new Fortis timepiece. In order to operate the watch correctly please read the full manual before operating the watch. You can find the manual in your box or download via this link: Fortis Instruction Manual

    Here are two highly important notes upfront:

    ONE:

    Never quick set the day-date if the time is between 10PM and 2AM. During this time the movement will change it automatically and if you try to do it yourself wheels can break.

    TWO:

    If your watch has screw-down pushers or a screw-down crown please ensure that they are screwed in before you wash your hands, take a shower, jump in the pool or do anything else involving water. Water damage caused by not doing so will void your warranty.

     

  • Does my watch work in space?
    Does my watch work in space?

    Oh great… you’re going to space! Let us know when and we bring the camera and the beer. Of course your Fortis will work in space! Even better than on earth due to zero gravity… it will keep on turning and turning and turning…

     

Can't find an answer?

Contact us directly